| Future Trends |
Future Trends
In the future, new elements such as instant messaging, web chat, video conferencing, presence information and other real-time information services will be added as well, without radically changing the communication interfaces and data transportation paths.
A call center with a SIP and XML-based software infrastructure for its recording and quality monitoring system will be well positioned for future applications of unified communications (UC) and communication-enabled business processes (CEBP).
February 26, 2010
Reposted by Uni-Ta April 13, 2010
Reposted by Uni-Ta April 13, 2010
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